Skyware Hospitality Solutions Blog

Bob Palloni

Bob is the founder and COO of Skyware Hospitality Solutions and has over twenty years experience in the industry.

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Conference Center Utilizes Full-Solution Property Management System

[fa icon="calendar'] Jul 24, 2019 12:00:38 PM / by Bob Palloni

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Gilmor-Sloane-House-2018Located in the scenic Hudson River Valley, just 35 minutes outside of New York City, Stoney Point Center has been hosting large group conferences since 1948 when the original property owners left their home and 26 acres of farmland to the Presbyterian Church Board of Foreign Missions “to help carry out the mission of the church.” Over 70 years later, Stoney Point has expanded its services to be home to the Community of Living Traditions, a multifaith intentional community dedicated to the practice and study of hospitality, nonviolence and justice.

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Importance of Sales & Catering Module for Group Sales

[fa icon="calendar'] Apr 23, 2019 11:00:00 AM / by Bob Palloni

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Martin Cowen, an author for Tnooz, wrote that “group sales and catering is being transformed by technology and by the role it plays in the everyday personal and professional lives of the planners, attendees, corporate buyers, IT partners and the front-desk staff.” This transformation is being experienced firsthand at The Academy Hotel

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Historic Hotel Gains a New Property Management System

[fa icon="calendar'] Feb 26, 2019 10:30:00 AM / by Bob Palloni

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Located on the famed Club Row in New York City, the 126-room Mansfield Hotel had its beginnings offering spectacular customer service to well-heeled bachelors and socialites in the 19th century. While the clientele the hotel entertains has changed over the years, the level of customer service has not. In order to maintain its customer service excellence, the Mansfield Hotel decided to switch its Property Management System (PMS) to Skyware Hospitality Solutions.

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Successfully Establish a Frequent Stay Program

[fa icon="calendar'] Jan 23, 2019 1:47:47 PM / by Bob Palloni posted in Tips and Tricks

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Frequent stay programs offer hotels the opportunity to encourage repeat customers by providing them with rewards for their continual use of the business. Cornell University conducted a study on the economic impact of loyalty programs specific to independent hotels. They found that "the frequent guests became even more frequent after they joined the program, and the result was a 50-percent increase in revenue compared to those who did not join the program". Following these steps will help insure the long-term growth and stability of your frequent stay program. 

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Maryland Hotel Chooses Skyware

[fa icon="calendar'] Nov 7, 2018 9:38:01 AM / by Bob Palloni

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New Skyware Hospitality Systems Customer:

Located in Clinton, Maryland, the Colony South Hotel & Conference Center recently joined the family of Skyware Hospitality Solution users by licensing its Property Management Systems software. This Washington, DC area hotel is a welcoming retreat for relaxing, working, connecting and dining near America's capital city.  

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Lani Kai Island Resort Case Study

[fa icon="calendar'] Oct 1, 2018 2:09:34 PM / by Bob Palloni

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Port-O-Call Hotel Case Study

[fa icon="calendar'] Aug 2, 2017 11:11:43 AM / by Bob Palloni

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Hotel Booking Secrets

[fa icon="calendar'] Oct 28, 2015 9:01:29 AM / by Bob Palloni posted in Tips and Tricks

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Your hotel, your brand, your business is centered upon your customer so it is only natural that when your customer books a hotel reservation with you, the system is easy to use, quick and convenient.  Your hotel booking system should be simple and straight forward - even when the customer is practically asleep on his feet. If your clients can’t figure out how to check in, why would they stay? And when they walk out of your hotel, they may be walking right to one of your competitors.

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Hotel Reservation System Basics

[fa icon="calendar'] Oct 7, 2015 8:11:50 AM / by Bob Palloni

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Your hotel, your brand, your business is centered upon your customer so it is only natural that when your customer books a hotel reservation with you, the system is easy to use, quick and convenient.  Your hotel booking system should be simple and straight forward - even when the customer is practically asleep on his feet. If your clients can’t figure out how to check in, why would they stay? And when they walk out of your hotel, they may be walking right to one of your competitors.

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Top Five Ways to Exceed Hotel Guests Expectations

[fa icon="calendar'] Sep 23, 2015 11:00:00 AM / by Bob Palloni posted in Insider

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The following are the Top Five Ways to Keep customers happy, coming back, and referring your hotel to more guests.

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